At Coverax Services Inc., we are committed to providing high-quality digital services and maintaining transparency with our clients.
1. Nature of Services
Coverax Services Inc. provides customized digital services, including website design and development, branding, mobile app development, IT consulting, and digital marketing. Due to the customized and digital nature of these services, refund eligibility is limited to the conditions below.
2. Refund Eligibility
A refund request may be considered when it is submitted within 7 calendar days of payment and work has not started, and no service, deliverable, consultation, or digital asset has been provided. All requests are reviewed case by case.
3. Non-Refundable Situations
Refunds generally will not be issued after work has started or services have been partially or fully delivered; for custom work, strategy, consultation, design, or development already performed; for delays caused by missing client communication, approvals, access, or materials; for a change of mind after work begins; or for failure to use or benefit from a delivered service.
4. How to Request a Refund
Email contact@coveraxservices.com or call +1 4472023500 within 7 calendar days of payment. Include your full name, purchase email, invoice or transaction details, and the reason for the request.
5. Refund Processing
If approved, the refund will be issued to the original payment method only. Processing may take 7–15 business days depending on the card issuer or financial institution.
6. Chargebacks & Disputes
Customers are encouraged to contact Coverax Services Inc. directly to resolve billing or service concerns before initiating a dispute or chargeback. We maintain records of customer authorization, agreements, invoices, communications, and service delivery.
7. Policy Updates
Coverax Services Inc. may update this Refund Policy at any time. Changes will be posted on this page and apply to future transactions only.
8. Contact Information
Email: contact@coveraxservices.com
Phone: +1 4472023500